Returns & Exchanges

We want you to be completely satisfied with your audio experience, which is why we offer a 30-day money-back guarantee for all orders placed on our official website. If you are not happy with your Shokz headphones, you can return them for a full refund or exchange within the first month of purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal and enter your order number and email address to start the process and select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack your headphones, including all original accessories and manuals, in the original packaging to ensure they are protected during transit.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once we receive and inspect the item, your refund will be processed to your original payment method within 5-7 business days.