Frequently Asked Questions
Everything you need to know about your Shokz audio experience.
How does bone conduction technology work?
Bone conduction technology delivers sound through your cheekbones directly to your inner ear, bypassing the eardrums. This allows you to enjoy high-quality audio while remaining completely aware of your surroundings.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days, while international shipping varies by location.
Are Shokz headphones waterproof?
Most of our models feature an IP55 or IP67 water-resistance rating, making them sweatproof and rainproof. The OpenSwim model is specifically designed for swimming with an IP68 rating for submersion up to 2 meters.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase for any reason, you can return the product in its original packaging within 30 days of the delivery date for a full refund.
Do Shokz products come with a warranty?
Yes, all our headphones come with a 2-year manufacturer's warranty that covers functional defects under normal use. Please register your product on our website to activate your coverage.
Can I pair my headphones with multiple devices?
Yes, most Shokz models support multipoint pairing, allowing you to connect to two devices simultaneously, such as a smartphone and a laptop, for seamless switching between audio sources.